We may sometimes ask you to create a screen recording of the issue you’re experiencing to help with our investigation. You can use any screen recording tool you like or use one of the built-in options on your computer:

Windows

Snipping Tool is a built-in screen recording app in Windows. For step-by-step instructions on using Snipping Tool, check out Microsoft’s guide.

Mac

Screenshot and QuickTime Player are built-in screen recording tools on Mac. For step-by-step instructions, check out Apple’s guide.