If Storyline 360 isn't working properly, a simple repair usually fixes the problem. You'll need an active internet connection to perform these steps.

1. Launch your Articulate 360 desktop app by clicking the Articulate icon in your computer's system tray (beside the clock) or by double-clicking the Articulate 360 shortcut on your desktop.
2. Hover over Storyline 360 until a drop-down arrow appears, then click the arrow and choose Uninstall Storyline 360.
3. When Storyline has finished uninstalling, reboot your computer.
4. Launch your Articulate 360 desktop app again, then click the Install button next to Storyline 360. A fresh copy of Storyline will automatically install.
5. Reboot your computer again and test Storyline.

Related Articles:

• Storyline 360: How to Fix Unexpected or Erratic Behavior