Getting an error message when installing, updating, or uninstalling your Articulate 360 apps? This article outlines some common problems and potential solutions.

Installation, Update, or Uninstall Fails or Doesn’t Complete

If an installation, update, or uninstallation doesn’t complete, try these troubleshooting steps:

• Restart your computer, then try again.
• Make sure you have administrative privileges to install software.
• Run Windows Update and install all important updates.
• Install or repair the Visual C++ runtime for Visual Studio 2019 by downloading vc_redist.x64.exe and vc_redist.x86.exe.

You Can’t Install or Update Storyline 360

Installing or updating Storyline 360 can result in an “error 5” message in certain environments due to a .NET platform update in build 3.114.36609.0. Ask your IT team to allow the installer. A security setting or antivirus tool may be blocking it.

You Can’t Update Articulate 360 Apps on 32-Bit Windows

You need a 64-bit machine to update these apps. Confirm your computer is running a 64-bit version of Windows. Learn more.

You Can’t Connect to Articulate 360 to Download Software

If you’re having trouble connecting to Articulate 360, try these troubleshooting steps:

• Make sure you have an active internet connection.
• Check www.articulatestatus.com to see if Articulate 360 is experiencing an outage. Subscribe to receive notifications of status changes.
• Ask your network administrator to allow communication over port 443 and add these domains to your allowlist.

You See Errors Related to User Account Control (UAC)

Although rare, this issue can occur. Try the following:

1. Open the Windows sound manager. One way to do this is to right-click the speaker icon in your computer’s system tray (by the clock) and select Sounds.
2. Scroll to Windows User Account Control in the Program Events list.
3. Use the Sounds drop-down list at the bottom of the window to select None, then click OK to close the sound manager.
4. Reboot your computer and try to install, update, or uninstall your software again.

If you're still unable to install, update, or uninstall Articulate 360 apps, let us know.