Having trouble proving that you’ve completed 100% of your course even after you’ve finished everything? This frustrating issue usually happens because of browser, internet, or device issues. The good news is that making a few quick adjustments can help keep your progress on track and prevent completion problems.

Here’s how to set yourself up for success.

Tips for Desktop Learning

• Pause background internet activity. Streaming videos or downloading files can disrupt your connection to the LMS. Pause these activities while taking the course.
• Stay in the course window. If the course opens in a new tab or window, interact with that one instead of the LMS launch page.
• Close unused apps. Close unnecessary programs to free up resources, especially on older computers.
• Keep the course visible. Avoid minimizing or switching tabs during the course. Some LMSs stop tracking progress if you’re inactive.
• Use a reliable connection. A wired network is ideal, but any strong, stable connection can help prevent progress loss.
• Update your browser. Modern browsers like Chrome, Firefox, Edge, or Safari perform better and offer improved compatibility.

Tips for Mobile Learning

• Close other apps. Background apps can slow down your device and interfere with course playback.
• Don’t switch apps mid-course:
  • iOS: Switching apps pauses the course and may cause your session to expire.
  • Android: Depending on your settings, the course might continue running or close without warning.
• Avoid locking your screen. If you need to step away, close the course instead. It should resume where you left off.
• Disable battery-saving modes. Power-saving settings can restrict background activity, affecting progress tracking.
• Stay charged. If your device powers down during the course, your progress might not be saved.
• Disable VPNs or security apps. These might block the course from sending data to your LMS. Disable them temporarily if needed.

Tips for Everyone

• Check your internet before starting. A download speed of at least 5 Mbps ensures a smoother experience.
• Don’t rush to close the course. Wait a few seconds after finishing to ensure that completion data is sent properly.
• Avoid Wi-Fi congestion. If you share a network, stagger course start times to maintain stability.
• Disable problematic browser add-ons. Extensions like ad blockers or HTTPS-related tools can interfere with tracking.
• Close the course when you’re done. Leaving it idle too long may prevent progress from being saved.

Following these tips helps ensure your progress is tracked accurately—and allows you to focus on learning without interruption.