Because some organizations must restrict the use of AI functionality, we’ve made it easy for account owners and primary admins to request that AI Assistant be disabled for their entire subscription. That allows users to continue to use Rise 360 and Storyline 360 without seeing any AI features or functionality. 

For more information on AI Assistant security and privacy, check out this resource.

Did you know? Articulate 360 Team admins can disable AI functionality during the free trial without submitting a request. From your account's Teams dashboard, select Manage Subscription and, under AI Assistant, toggle the Free Trial setting to Disabled. In this state, AI Assistant remains visible in Rise 360 and Storyline 360 but isn't functional.

• What to Expect
• How to Request the Disabling of AI Assistant
• FAQs

Need to disable other cloud-based services? Visit the Articulate 360: Disabling Cloud-based Services article for details.

What to Expect

Here's what to expect from Articulate 360 apps when AI Assistant is disabled:

• Articulate 360 Dashboard: The AI Assistant toggle is hidden from the Manage Subscription tab. You’ll also see a confirmation on the page that AI Assistant is disabled for your subscription with a link to contact support for details, as shown below.

• Rise 360: AI Assistant is hidden so you can't access it.
• Storyline 360: AI Assistant is hidden so you can't access it.

How to Request the Disabling of AI Assistant

The account owner or primary admin can email sales@articulate.com at any time to request that AI Assistant be disabled for their subscription or free trial.

FAQs

Find answers to common questions about disabling AI Assistant below.

• I already disabled cloud-based services for my subscription. Does that include AI Assistant?
• Is disabling AI Assistant on the Articulate 360 dashboard different from submitting a request to disable AI Assistant?
• Are Articulate 360 network endpoints used when AI Assistant has been disabled?
• Can I disable AI Assistant just for individual users?
• I changed my mind. Can you reactivate AI Assistant for my subscription?

I already disabled cloud-based services for my subscription. Does that include AI Assistant?

No. Disabling cloud-based services won’t disable AI Assistant. You must make a separate request to disable AI Assistant.

Is disabling AI Assistant on the Articulate 360 dashboard different from submitting a request to disable AI Assistant?

Yes. When you disable AI Assistant on the Articulate 360 dashboard, AI Assistant tools still display in Rise 360 and Storyline 360 but aren’t functional. When AI Assistant is disabled via a request, AI Assistant functionalities are removed from Rise 360 and Storyline 360.

Are Articulate 360 network endpoints used when AI Assistant has been disabled?

Yes. Disabling AI Assistant will block most Articulate 360 endpoints but not all network traffic. If you have any questions, please email us at enterprise@articulate.com.

Can I disable AI Assistant just for individual users?

No. AI Assistant can only be disabled for the entire subscription.

I changed my mind. Can you reactivate AI Assistant for my subscription?

Absolutely! The account owner or primary admin can email support@articulate.com to request reactivation at any time.