Save time downloading and uploading by connecting to Google Drive once, then pulling existing docs, decks, and files directly into your course or kit as source content. Read on to learn more.

• Connect Google Drive
• Import a File from Google Drive
• Troubleshoot Google Drive Imports
• FAQs

Connect Google Drive

Start by choosing where you’d like to initiate your Google Drive connection:

Dashboard

1. Go to your Rise 360 or Frontline dashboard.
2. Click the Google Drive tile or button.
   • In Frontline, it’s located in the Drag or choose files area.
   • In Rise 360, it’s at the bottom of the prompt box.
3. Choose the Google account you want to use in the pop-up window, or sign in if prompted.

Settings

1. Go to your Rise 360 or Frontline dashboard.
2. Click Settings in the left sidebar menu, then select Integrations.
3. Click the Connect button for Google Drive.
4. Choose the Google account you want to use in the pop-up window, or sign in if prompted.

You'll know you're connected when a green "Connected" label with a checkmark appears next to Google Drive on the Integrations page. To disconnect at any time, click the three-dot menu, then click Disconnect.

Import a File from Google Drive

Here’s how to use existing files from your Google Drive as source content for a training:

1. Click the Google Drive tile or button in your dashboard.

2. Choose the file or files you want to import in the file picker window, then click Select in the lower-right corner.

   • To select multiple files, hold Cmd (Mac) or Ctrl (Windows) while clicking. Hold Shift to select a range.

   • The attached files are listed below the source content selection panel, with a blue checkmark and a Google Drive icon for easy identification.

   • To delete source content, click the trash icon next to the item you want deleted.

Troubleshoot Google Drive Imports

Most imports complete successfully, but if you encounter a problem, check for these potential issues:

• Your connection doesn't complete, or you see a permissions error. Browser ad blockers can interfere with the connection pop-up. Try disabling them and connecting again. If that doesn’t resolve it, this usually means your organization's Google Workspace admin hasn't approved Articulate as a trusted app or has restricted third-party app access at the domain level. Ask your IT admin to allow third-party app access, then try connecting again.
• Large files may fail to import. Google converts your file to a format we can use, and that converted version can become larger than the original. So a file that looks small in Google Drive can still be too large to import, and the converted file must be under about 10 MB. Image-heavy Slides and Sheets are the most common cause. Try a simpler version of the file, or upload it from your computer instead.
• Your files aren't kept in sync. Importing a file captures a snapshot of its content at that moment. If you update the source file in Google Drive afterward, you'll need to import it again to get the latest version. Existing source content won't update automatically.
• Only your selected files are accessed. When you import from Google Drive, Articulate accesses only the specific files you select in the picker, not your entire drive.
• You’re prompted to sign in to Google. If you don’t have an active Google session and haven’t used the integration in the past 8 hrs, you'll be prompted to sign in again.

FAQs

Can I connect other file storage providers, like Notion or Box?

Not yet, but we're working to enable additional sources. If there's a specific provider you need, let us know; your feedback helps shape what comes next.

Does Articulate keep a copy of my Google Drive files?

Yes. When you import a file, we copy it to Articulate's secure storage so it can be used as source content. Your original remains in Google Drive exactly as it was. We don’t move, modify, or take ownership of the file. We access only the specific files you select.

The copy in Articulate is encrypted and follows the same retention rules as the rest of your course content. Disconnecting Google Drive doesn't remove files you've already imported, so to remove a copy, delete the source content from your course or kit.

Can I import an entire Google Drive folder at once?

Not currently. Import works on individual files you select through the picker. If a bulk or folder-level import would help your workflow, let us know so we can keep your input in mind.

My import failed, but the error message doesn't explain why.

We're actively working to improve error messaging. If you encounter a failure you can't interpret, reach out to us, noting the file type and approximate size. We can help you figure out what happened.

Why does the file picker look and behave differently from OneDrive's?

The file picker looks and behaves differently from OneDrive’s because it's Google’s own file browser, surfaced within Articulate.