Manage your Articulate ID profile and Frontline subscription, team, and user access conveniently in one place. Access your Account Management Console in any of the following ways:

• Sign in directly to https://id.articulate.com/redirect/account.
  If you have subscriptions in both the U.S. and EU data centers, you’ll be prompted to select the region you want to sign into.
   
  Alternatively, you can sign in directly to the region you want to manage: 
  • U.S.: https://account.articulate.com/
  • EU: https://account.eu.articulate.com/

Note: To switch between regions, sign out of the current region, sign back in, and select the appropriate region.

• From your Frontline dashboard, click Settings in the sidebar.
• From your Frontline dashboard, click your profile icon in the lower-left corner and choose Account.

The Profile page launches by default with account management tabs on the left side of the screen, as listed below. Access to certain tabs will vary depending on your user permissions.

• Profile
• Team
• Subscription
• Credits
• Integrations
• Brands
• Billing
• Support

Profile

Manage profile details, including your:

• Name
• Company
• Phone number
• Country
• Password: If single sign-on (SSO) is enabled for your team, passwords are managed by your organization. Here’s how to sign in with SSO.
• Email preferences: Click Manage to update your email subscription status. If you opt out on this page, you’ll also unsubscribe from E-Learning Epiphanies. You can subscribe or choose how often you receive E-Learning Epiphanies emails.

Note: Be sure to click Save when you're done editing your profile.

Team

Frontline members with primary admin or admin permissions can use the Team page to manage people, groups, and invites. It’s organized into three tabs:

For step-by-step instructions, see the full user guide: Frontline: Manage People, Groups, and Invites.

Frontline users who don’t have admin permissions only see the following:

• Team name
• List of team members and their permissions

All team members can use the search and filter tools above the list to easily find other members. Here’s how:

• To search, type the name or email address in the Search people field at the top. Search results appear dynamically as you type. To clear your search results or return to your entire list, simply delete your search term.
• To filter the list, click the Filters dropdown beside the search field. You can filter by Create or Manage permissions.

To clear all filters, click the Filters dropdown and select Clear all.

Subscription

Frontline members with primary admin or admin permissions can use the Subscription page to rename the team. Click the team name, enter a new name in the modal that appears, and click Save.

Credits

Frontline members with primary admin or admin permissions can manage their team’s credits from the Credits page. They can:

• View the remaining credit balance.
• Export credit usage history as a CSV.
• Contact Sales to purchase additional credits.

Advanced spend controls for groups are coming soon.

Note: Organizations with both Articulate 360 AI and Frontline have separate credit balances for each. Credits aren’t shared between the two balances, but admins can manage both balances in Account Management.

Integrations

Frontline members with primary admin or admin permissions can connect and disconnect content sources (Google Drive, OneDrive, etc.) and preferred LLMs (Claude, ChatGPT, etc.) to their Frontline subscription on the Integrations page in account management. Learn more about integrations.

Brands

Brands are presets for the visual thematic components of your training. When selected, they apply a logo, brand colors, and font families to your content. You can even set a brand as a default, so that it's applied whenever new content is created, bringing a cohesive look and feel to your training. Check out the Brands user guide to learn more. 

Billing

Only the account owner—the person who purchased the subscription—can see the Billing tab to manage payments and additional purchases.

Note: When a subscription is purchased through a global reseller, the reseller retains account owner permission. Team members must contact their reseller to handle billing questions.

The Billing tab allows the account owner to: 

• View subscription details, including:
  • Subscription or team name
  • Subscription number
  • Renewal date
• Contact Sales to discuss additional purchases.
• Download a W9 form (for U.S. customers).
  • Click the Download W9 link on the top right.
• Manage payment methods
  • Click Update under the Payment Methods section to add or update new payment details.
• See the organizational address linked to the subscription. 
  • Contact biz@articulate.com if you need to make any changes. 
  • Note that this address determines taxation and may differ from the billing address, which we use for payment validation. 
• View billing history 
  • Download a PDF copy of your invoice by clicking the download icon beside any billing event.
• Switch between multiple teams (if they own more than one):
  • Click the team name at the top of the page, choose Switch Team from the drop-down list that appears, and select from the team list window.
  • Note: If you have subscriptions in both the U.S. and EU data centers, you must sign out of the current region, sign back in, and select the appropriate region to switch between subscriptions in different data centers.

Support

Use the Support tab to:

• Access the Articulate knowledge base
• Ask questions in the community forums
• Contact Articulate Support
• Request new features
• Ask questions about your subscription