Frontline helps teams across an organization create learning and performance support that keeps pace with change. Transform existing documents or prompts into ready-to-share training kits, featuring decks, guides, interactive videos, and more. Find answers to common sales and support questions below.

General

• What is Frontline?
• Can my organization use Frontline with Articulate 360 AI?
• Is there a free trial for Frontline?
• What is an Articulate ID?
• What are the terms of service for Frontline?
• What is the export classification for Frontline?

Using Frontline

• What are the system requirements for Frontline?
• Who owns the copyright to the content I create with Frontline?
• Where can I get help?

Credits

• How do credits work with Frontline?
• What happens when my Frontline credits run out?

Purchasing and Account Management

• How much does a Frontline subscription cost?
• Are monthly subscriptions available for Frontline?
• What payment options are available for Frontline?
• Can I buy a Frontline subscription on behalf of someone else?
• Can I change my payment information online?
• Do you offer academic discounts for Frontline?
• How do I buy Frontline for my tax-exempt organization?
• Can I transfer my Frontline content to another user?
• What happens if my Frontline subscription expires?
• Can I cancel my Frontline subscription?

Privacy and Security

• Is my Frontline data safe in the cloud?
• What security certifications apply to Frontline? 
• What happens to a user’s Frontline content when they’re removed from a subscription?
• Will you delete all my data when my trial or subscription expires?

What is Frontline?

Frontline helps turn any team’s knowledge and existing resources into training using a guided, AI-powered workflow. Upload source materials and share your goals to create a training kit with the formats your team needs.

Can my organization use Frontline with Articulate 360 AI?

Yes. Organizations can use Frontline and Articulate 360 AI together. Frontline users and Articulate 360 AI users have separate product experiences, content, and credit pools.

Note: Frontline can be added to an Articulate 360 AI Teams subscription, but not an Articulate 360 AI Personal subscription.

Is there a free trial for Frontline?

Yes! You can try Frontline for free with 50,000 trial credits, no credit card required. Sign up with your email address to get started.

Learn more about Frontline free trials.

What is an Articulate ID?

Your Articulate ID is the account you use to sign in to Articulate products and services, including Frontline.

Learn more about Articulate ID.

What are the terms of service for Frontline?

Visit the Articulate terms of service for more information.

What is the export classification for Frontline?

EAR99

What are the system requirements for Frontline?

Frontline is a web-based experience. For the latest supported browsers and technical requirements, visit the Frontline system requirements page.

Who owns the copyright to the content I create with Frontline?

You own the rights to all content you create. You’re welcome to distribute it to any audience and charge learners a fee to access it.

Where can I get help?

We provide free, award-winning support to all customers. For step-by-step guidance, visit the Frontline user guide. You can also explore the Frontline Hub for training resources and community support.

How do credits work with Frontline?

Complex Nova workflows in Frontline use credits, while other AI-powered features are included with your subscription. Everyone on your Frontline team draws from the same subscription-level credit pool.

Learn more about credits.

What happens when my Frontline credits run out?

You can continue editing and sharing existing content after you use all your credits, but you can’t use credit-consuming features until you purchase additional credits.

How much does a Frontline subscription cost?

Frontline is priced through an organization-level credit bundle rather than by user. The minimum Frontline purchase is 100,000 credits per year, and organizations can add more credits as their needs grow.

Visit the Articulate pricing page for current plans and pricing.

Are monthly subscriptions available for Frontline?

No. Frontline is available only as an annual subscription.

What payment options are available for Frontline?

Frontline can be purchased by credit card, purchase order, or invoice when working with Sales.

Can I buy a Frontline subscription on behalf of someone else?

Yes. You can buy Frontline for your team, then invite team members to use the subscription. Frontline is designed for teams and includes unlimited users.

Can I change my payment information online?

Yes. You can change your payment method in your account settings.

Do you offer academic discounts for Frontline?

No. Academic discounts aren’t available for Frontline.

How do I buy Frontline for my tax-exempt organization?

Contact Sales to purchase Frontline for a tax-exempt organization. Have your tax-exemption certificate ready so we can apply the exemption if your organization qualifies.

Can I transfer my Frontline content to another user?

You can’t transfer individual Frontline kits or artifacts between users. However, when you remove a Frontline user from your team, you can transfer all their content to another Frontline user on the same team. You can’t transfer Frontline content to an Articulate 360 AI creator.

What happens if my Frontline subscription expires?

When your Frontline subscription expires, you’ll lose access to Frontline. Content shared through Quick Share also becomes unavailable.

Can I cancel my Frontline subscription?

Yes. You can cancel your subscription at any time, but we don’t offer prorated refunds. Fill out the cancellation form to get started.

Is my Frontline data safe in the cloud?

Yes. Frontline data is hosted on Amazon Web Services (AWS) in either the us-east-1 region in Northern Virginia, United States, or in the Frankfurt region in Germany. Learn more in our Regional Data Hosting Policy. We secure data on our servers and network traffic with the most advanced publicly available encryption technology: 256-bit TLS/SSL and 2048-bit RSA public keys.

As part of our business continuity plans, we perform automated, routine data backups and regularly test our recovery processes. We store backups redundantly to reduce the risk of data loss and minimize downtime in the event of a large-scale disaster.

Learn more about our commitment to security and privacy.

What security certifications apply to Frontline?

The security features and capabilities introduced in Nova have been designed and operated under Articulate’s established security governance, development, and operational processes. Visit our Trust Center for the latest information on security certifications.

What happens to a user’s Frontline content when they’re removed from a subscription?

When a user is removed from a Frontline subscription, they lose access to Frontline. Any Frontline content they created remains with the subscription and can be transferred to another Frontline user on the team.

Will you delete all my data when my trial or subscription expires?

We’ll keep your Frontline content on our servers for up to six months after your trial or subscription ends. If you purchase or reactivate Frontline during that period, you can regain access to your content. After six months, your content is permanently deleted.

Let us know if you want us to delete all your data immediately.

Note: After your Frontline trial expires or subscription ends, team members can join a different Frontline subscription with the same email address and regain access to all their content from the expired trial or lapsed subscription. Content won’t transfer to another subscription while your existing trial or subscription is active.